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Law on citizens’ appeals

Law of the Republic of Uzbekistan  

On the Introduction of Amendments and Additions to the Law of Uzbekistan "On citizens' appeals (Bulletin of the Oliy Majlis of the Republic of Uzbekistan, 2003, № 1, p. 7)

Oliy Majlis of the Republic of Uzbekistan decrees the following:   
to make amendments into the Law of the Republic of Uzbekistan d/d May 6, 1994 «On citizens’ appeals» (Bulletin of the Supreme Body of the Republic of Uzbekistan, 1994, № 5, p. 140) to approve amendments and its new edition (enclosed).

President of the Republic of Uzbekistan I. КАRIMOV

City of Tashkent,
December 13, 2002,
№ 446-II



Clause 1. The aim of the present Law. The present Law aims to regulate of relations in the issues related to citizens’ appeals to governmental authorities and establishments (hereinafter — state authorities).

Clause 2. Laws and regulations on citizens’ appeals consist of the present Law and other instruments of legislation.

Clause 3. Citizens’ right to appeal. The citizens of the Republic of Uzbekistan are entitled to appeal to the state authorities with applications, offers and complaints.   
Exercise of citizens’ right to appeal may not infringe the rights, freedoms and legitimate interests of other persons, society or state.   
Citizens of foreign states and stateless persons are entitled to appeal to the state authorities of the Republic of Uzbekistan in compliance with the present Law.   
Relations in the field of citizens’ appeals to autonomous bodies are regulated pursuant to the procedure established by the present Law.   
In compliance with the present Law the citizens’ appeals shall not be considered, if acts of law stipulated another procedure for their consideration.

Clause 4. Forms of addresses of citizens. Citizens’ appeal shall be made orally or in a written form. Oral and written citizens’ appeals are of equal significance.   
Citizens’ appeals may be both individual and collective.

Clause 5. Types of citizens’ appeals. Citizens’ appeals may be in a form of applications, offers or complaints.   
Application implies citizens’ making request on facilitation in execution their rights, freedoms or legitimate interests.   
Offer implies citizens’ appeal, containing recommendations on improving the state and public activity.   
Complaints implies citizens’ appeal with demand to redress for a violated rights, freedoms or legitimate interests.

Clause 6. Demands, imposed to citizens’ appeals. In their appeals citizens shall indicate full name (first name, patronymic and family name), data on place of residence of the citizen and state the subject of the appeal, application or complaint.  
Written appeals shall be signed by an applicant. In case of impossibility making a personal signature the appeal shall be signed by a drawer with his full name (first name, patronymic and family name) added.   
Written appeals without citizen’s surname (first name, patronymic), data on place of residence or containing false information on citizens, аs well as, without signature, shall be considered anonymous and shall not be considered.

Clause 7. Citizens’ appeals and mass media. Citizens’ appeals , delivered to the state authorities from the editors offices of newspapers, magazines, television, radio and other mass media, shall be considered in the procedure and terms, stipulated by the present Law.   
Citizens’ appeals, forwarded to mass media, may be used for investigation and repercussions of public mind in compliance with law on mass media.

Clause 8. Reception of citizens. Reception of citizens is organized in the state authorities. Reception of citizens is carried out by a head or other official. For this purpose in the state authorities special subdivisions may be established and officials responsible for reception of citizens shall be appointed.   
Reception shall be carried out within the established period of time and in days and hours, convenient for citizens. Office hours shall be brought to citizens’ notice.   
In case of oral appeal a citizens shall submit a document of identification.   
A citizen may be rejected, of his repeated appeals are of unfounded and illegal character or provided a decision in relation to his appeal had already been taken.   
The procedure of reception of citizens in the state authorities shall be determined by their managers.

Clause 9. Paperwork on citizens’ appeals. Paperwork on citizens’ appeals in the state authorities shall be carried out as required by law.


Clause 10. Voluntary basis for use of citizens’ right to appeal. Citizens’ right to appeal shall be executed on voluntary basis. No one may be forced to be engaged into the action to protect any appeal against him.

Clause 11. Impermissibility of discrimination when using citizens’ right to appeal. Discrimination when using citizens’ right to appeal, depending on their gender, race, ethnicity, language, religion, social origin, convictions, personal or social status of citizens is prohibited.

Clause 12. Binding power related to acceptance and consideration of citizens’ appeals. Citizens’ appeals shall be compulsorily accept4ed and considered, except in cases provided by Part Three of Clause 6 of the present Law.   
A citizen shall be entitled to lodge a complaint concerning unjustified refusal to accept appeal for consideration to the superior body or to the court directly.

Clause 13. Inadmissibility of divulgence data, which were disclosed owing to citizens’ appeals.

When considering citizens’ appeals disclosure of information on private life of citizens by the employees of the state authorities is not permitted without their consent, аs well as information making official secret or any other information, protected by law, if this may infringe upon citizens’ rights, freedoms or legitimate interests.   
Clarification of data on citizen’s personality which do not refer to his appeal is not admitted.  
On citizen’s request any data concerning his person shall be confidential.

Clause 14. Pledging of citizens’ security in relation to their appeals. It is prohibited to persecute citizens and members of their families owing to their appeals to the state authorities for the purpose of exercising or protecting their rights, freedoms and legitimate interests.

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